Privacy notice

This privacy notice explains how personal information is collected and used when you visit this website, enquire about coaching or work with Juliette Stephens.

Who is responsible for your information

Nathan Clare Consultants Limited is the data controller for the personal information described in this notice. Juliette Stephens delivers the coaching services provided through this website.

Nathan Clare Consultants Limited is registered in England and Wales under company number 06765287.

Registered office: Greetwell Place, 2 Lime Kiln Way, Lincoln, Lincolnshire, United Kingdom, LN2 4US.

For questions about your personal information, email info@nathanclare.com.

Booking enquiries

When you book a conversation, you provide your name, email address and anything you choose to write about what you are working through. This information is used to arrange and hold the conversation and reply to you. This is necessary to take steps at your request before a possible coaching agreement and for our legitimate interest in responding to enquiries.

Google Calendar

Bookings are made through a Google Calendar appointment page. When you book, Google processes the information you enter and may create a calendar entry and confirmation email. Google may process information outside the UK under its own safeguards. Google’s privacy information explains how it handles information submitted through its services.

Email communication

Emails you exchange with Juliette are handled through Google Workspace so that she can respond, arrange sessions and keep a record of what was agreed. Marketing emails are sent only where there is a lawful basis, including consent where required. You can unsubscribe at any time.

Coaching-client information

If you become a coaching client, records are kept of the coaching agreement, session dates, brief confidential notes and invoicing information. Coaching notes are kept to a minimum and used only to support the coaching. This information is used to perform the coaching agreement, manage the business relationship and meet legal obligations.

Company-sponsored one-to-one coaching

Where an organisation funds your coaching, it may provide your name, role and practical booking information. The purpose of the coaching, what remains confidential and any reporting arrangements are agreed with you and the organisation before coaching begins. The content of coaching conversations is not disclosed to the organisation unless this has been agreed with you or disclosure is legally required.

Group coaching

For group coaching, an organisation may provide participants’ names, roles and practical booking information. The purpose of the coaching and any reporting arrangements are agreed before coaching begins. The content of coaching conversations is not disclosed to the organisation unless this has been agreed with the participant concerned or disclosure is legally required. Group participants are expected to respect each other’s confidentiality, but absolute confidentiality between participants cannot be guaranteed.

Testimonials

Testimonials are published only with the person’s permission. The testimonials on this website use initials and job titles. Consent may be withdrawn by contacting info@nathanclare.com.

Website hosting

This website is hosted by Lovable. Lovable may process technical information such as IP addresses, device information and request logs to deliver and protect the website. This is necessary for our legitimate interest in providing a secure and reliable website.

Cookies

See the cookies page for details of the cookies and similar browser technologies used by this website. No analytics, advertising pixels or behavioural tracking have been added.

How long information is kept

Personal information is kept only for as long as it is needed for the purpose for which it was collected.

Enquiries that do not lead to coaching are normally deleted 12 months after the last contact.

Confidential coaching notes are normally deleted 12 months after the final coaching session.

Coaching agreements, contracts and related business correspondence may be kept for up to six years after the engagement ends where this is necessary to manage legal, contractual or insurance matters.

Invoices, payment information and accounting records are kept for six years from the end of the financial year to which they relate, or longer where the law requires it.

Testimonials are kept while they are displayed or until consent is withdrawn.

Marketing contact information is kept until consent is withdrawn or the person unsubscribes. A minimal suppression record may be retained so that an unsubscribe request continues to be respected.

Sharing your information

Personal information is not sold. It may be shared with service providers that support this work, including website hosting, email, calendar and professional advisers, where they need it to provide their services. Information may also be shared with a sponsoring organisation as described above, or disclosed where the law requires it.

International transfers

Some service providers, including Google and Lovable, may process information outside the United Kingdom. Where this happens, appropriate safeguards are relied on as required by UK data-protection law.

Your rights under UK data-protection law

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of its use, transfer of information you provided, or to object to certain uses. You may also withdraw consent where consent is the basis for using your information. Not every right applies in every circumstance.

To exercise a right, email info@nathanclare.com. You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk.

Changes to this notice

This notice will be updated when the way information is handled changes. The date at the top of the page shows when it was last reviewed.